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Primewell Flex Card Help Center home page
  1. Primewell Flex Card
  2. ~~ General Questions ~~

~~ General Questions ~~

  • What benefits are on this card?
  • Who do I call if I have questions?
  • How do I activate my card?
  • How can I check my card balance?
  • How do I sign up for my online account?
  • How do I get the myTotal Benefits app?
  • Who do I call if I don’t receive my card?
  • What should I do with my old OTC allowance card?
  • What do I do if my card is lost or stolen?
  • Do the funds on my card expire?
  • Can I spend more than what I’ve been given for each benefit?
  • What if I don’t have enough funds to cover a payment?
  • What do I do if my card is declined?
  • Can I add my own dollars to the card?
  • What happens if I disenroll from my plan?

Primewell Health Services is an HMO plan with a Medicare contract. Enrollment in Primewell depends on contract renewal.

Benefit limits, exclusions and eligibility requirements may apply. Check your Evidence of Coverage for details or call Customer Service at the number below.

The Primewell Flex Card MasterCard® Prepaid Card is issued by Stride Bank, N.A., Member FDIC, pursuant to license by MasterCard International. PayForward LLC is an independent company that administers the prepaid Flex Card benefits for Primewell Health Services.